Withdrawal & Product Returns

Withdrawal & Product Returns

 
Notice of Withdrawal
Thank you for choosing us for your shopping.

If you are a natural person (consumer) and your purchase is intended for personal use only, then you have the right to withdraw without giving a reason within 14 calendar days of its delivery to you by returning the product to us.

The right of withdrawal applies if:

    the product is in its original condition, with all accessories and forms accompanying it
    your relevant statement must be made before 14 days have passed since it was delivered to you

Shipping charges:
The return is made by your own means and at your own expense within 14 calendar days from the day of your relevant Notice of Withdrawal (either you return it to the point we indicate, or you send it with a carrier).

Check & Refund:
If within the said period the product is received by us, and after it has been checked and found to be in good condition as described above, we will refund you in full the price you have paid for the specific purchase, in the same way that you had paid it in no later than 14 days from the day your Notice of Withdrawal is sent.

FOR A REFUND FOR A PRODUCT RETURN:
In the event that in the context of the above (e.g. in the case of withdrawal), we will make a payment to you of the initial price, it is clarified that:

    If the payment was made by you using a Credit or Debit card, our COMPANY is obliged to inform the Bank of the cancellation of the transaction and the Bank will proceed in accordance with the conditions provided by the contract signed between the customer ( you) and his Bank. After this information, the Company bears no responsibility for the implementation of the terms of the aforementioned contract between the client and the Bank, as well as for the time and method of execution of the offsetting of the said transaction.
    In the event that the price has been paid in cash or by bank transfer or cash on delivery, in order to be refunded the amount in question, you will indicate a bank account (by sending proof that you are the beneficiary thereof) to which the refund will be made by deposit of the price of the product.

Terms and conditions for the exercise of the right of Withdrawal

You can exercise the right of withdrawal no later than fourteen (14) calendar days after receiving the product from you so that it is considered timely and no additional justification is needed from you.

A condition for the valid exercise of the right of withdrawal is for the product to be in its original condition, its packaging to be original, in excellent condition, not damaged or incomplete or with obvious signs of wear and to include all accessories, any gifts, accompaniments products and materials.

In the event that the product has lost its value due to mishandling that goes beyond the simple examination of the functionality and characteristics of the product, you will have to restore the reduction in value with monetary compensation. In this case, the specific monetary compensation will be deducted from the amount we will refund you. In any such case of offsetting, you will be informed before the credit and refund process is completed. Especially in the case of components or spare parts and where the material requires appropriate expertise both for its selection and for its installation and which cannot function as a stand-alone unit, it is considered that the unsealing of its packaging automatically implies that it has lost at least 50% of its commercial value and in case of withdrawal it will be credited accordingly at 50% or less of the invoicing value.

Exceptions to the Right of Withdrawal:

The right of Withdrawal does not apply to the cases that are excluded from the existing legislation and jurisprudence, such as e.g. products that have been manufactured for you to your specifications and/or are clearly personalized, products that by their nature are, after delivery, inseparably mixed with other items, services that have already been performed and/or if you have purchased digital content from us not provided on a material carrier and execution has begun, products that are not suitable for return for reasons of health or hygiene if they have been unsealed or can be spoiled or expire soon, as well as audio or visual recordings, consumables, programs and software that have unsealed.

Withdrawal Form:

In order to return a product, you must complete the relevant "Withdrawal Form" by clicking here

Return due to wrong product delivery

In the event that the product we sent you is different from the one you ordered, you can return it within ten (10) business days of its delivery to you free of charge. The return of the product, in this case, can only be done if the product is in its original condition and with full original undamaged packaging.

Shipping charges:

The return for the specific cases is done at our expense, with the basic condition that you have contacted the Customer Service Department first, so that we can then send you the correct product.

Money return:

FOR THE REFUND OF THE PRICE in the context of a product return: In the event that, in the context of the above, we will make a payment to you of the original price, it is clarified that:

    If the payment was made by you using a Credit or Debit card, our COMPANY is obliged to inform the Bank of the cancellation of the transaction and the Bank will proceed in accordance with the conditions provided by the contract signed between the customer ( you) and his Bank. After this information, the Company bears no responsibility for the implementation of the terms of the aforementioned contract between the client and the Bank, as well as for the time and method of execution of the offsetting of the said transaction.
    In the event that the price has been paid in cash or by bank transfer or cash on delivery, in order to be refunded the amount in question, you will indicate a bank account (by sending proof that you are the beneficiary thereof) to which the refund will be made by deposit of the price of the product.

We will contact you within three working days of receiving this Return Request.
Proceed with a return only if you have received relevant approval. Returns without authorization will be refunded immediately.

RETURNS ADDRESS
All the above-mentioned returns (except for service shipments) are made to our central warehouses at the address:
Ελληνική Εταιρεία Σιελογόνων Αδένων, 5, 546 00, Thessaloniki, GREECE

For any case where you need additional help, you can contact the Customer Service Department

Return Form:
In order to return a product, you must complete the relevant "Return Form" by clicking here

Return due to claim of defect

To return a product you have purchased because you believe it is defective, please contact our Customer Service Department to communicate your case and receive all necessary and necessary directions and information.

If a product is declared to be defective by you, our company expressly reserves the right for the earlier diagnosis of the product as defective by competent technicians.

caution

If the product does not work at the time of receipt: in the event that you have just received the product and it presents a technical problem, we recommend that you also consult the relevant paragraph in the Warranties - Service section regarding Dead-On-Arrival (DOA) products for in as many cases as there is a specific replacement procedure provided by the manufacturer, which is referred to as the Dead-On-Arrival or "DOA" procedure

In cases of technical problems and warranty coverage: If your product shows a technical problem and needs repair, you should contact the competent Service Center.

For more information see the Warranties – Service paragraph.

Shipping costs: shipping to the Service Center is at your own expense and expense.

Device check fee: before sending the product, you should be informed about possible device check fees from the Service Center

Files and Data on the product: our company bears no responsibility for any loss or destruction of any data or other information stored on the device and you should ensure before sending the product to the Service Center that you have secured this data. You should also ensure that there is no personal data of yours or a third party inside the device. Safeguarding, storing, creating backup copies of your information and data that were in the product you send to the Service Center is your sole responsibility.

Refusal to receive your repair: in the event that you do not receive the product from the Service within three months from the date it was sent to the Service, you are deemed to have waived ownership of the product and all claims for damages.

RETURNS ADDRESS
All returns mentioned above (except for service shipments) are made to the address:
Ελληνική Εταιρεία Σιελογόνων Αδένων, 5, 546 00, Thessaloniki, GREECE

For any case where you need additional help, you can contact the Customer Service Department

Replacement of Product with Technical Problem from delivery - DOA

In addition to the rights defined above in the law, the possibility of commercialization is provided for certain products replacement due to DOA (refers to Product Replacement with Technical Problem during Dead-On-Arrival delivery).

This possibility, if provided by the manufacturer, concerns a certain period of time from the purchase and is usually valid for a few days from the date of purchase (a different time applies for each product from 3 to 30 days depending on the manufacturer). Therefore, in the event that the product is covered by the DOA replacement service and you wish to activate it, you should follow the restoration procedure provided by the manufacturer within the time provided by the procedure.
If a replacement rather than a repair is intended, then the product is sent to the manufacturer's approved return point for inspection and replacement approval and always in accordance with the manufacturer's DOA policy. As some manufacturers may provide support at your location, it is important to contact your warranty provider in advance to find out about the additional features – warranty benefits provided by the manufacturer.

Procedure
To take advantage of the DOA feature where and when it is provided by the manufacturer, the procedure should be followed exactly as described by the manufacturer.
In any case, to make a DOA case return, the product must be accompanied by a copy of the "Proof of Purchase", be in perfect condition, be accompanied by all its accessories, be within the DOA period provided by the manufacturer and be accompanied by a detailed description of the problem when completing the Returns Form.
In cases where it is required by the manufacturer to have previously diagnosed a fault and approved a replacement by an authorized Service Center before starting the DOA process, the latter will be accepted if the relative approval of the Service Center has been preceded.
Shipping to authorized Service Centers is at your own expense and expense unless otherwise specified by the manufacturer.

CAUTION!
Please note that the DOA process may be subject to manufacturer approval even after the product has been received at our distribution center and you are responsible for shipping the product to the Service Center for repair as well as shipping costs.

Service Centers
Contact the manufacturer-approved Service Center.
The Service Center can inform you about all the details regarding the commercial warranty of the product as well as the repair process.

Contact the Service Center for information on:

    The duration of the commercial warranty of the product
    The damage recovery process
    Where can damage be repaired?

ADVICE! When contacting the Service Center, have the exact model of the product and the serial number (consult the instructions for use accompanying the product) and the proof of purchase, as they may be requested.

RETURNS ADDRESS

All the above-mentioned returns (except for service shipments) are made to our central warehouses at the address:
Ελληνική Εταιρεία Σιελογόνων Αδένων, 5, 546 00, Thessaloniki, GREECE

For any case where you need additional help, you can contact the Customer Service Department